QUALIFICATIONS / EXPERIENCE REQUIRED:

• Proficiency with NetSuite (4+ years) 
• Strong desire to learn and grow 
• Excellent communication and interpersonal skills 
• Ability to work independently and as part of a team 
• Experience with NetSuite OneWorld and SuitePeople preferred 
• EDI knowledge is a plus

JOB SUMMARY:

We are looking for a highly skilled and experienced Manager - ERP (NetSuite) to lead and manage the implementation, maintenance, and continuous improvement of our ERP system (NetSuite). The successful candidate will play a key role in optimizing ERP processes, ensuring system functionality, and supporting the integration of ERP solutions with other business systems to improve operational efficiency.

RESPONSIBILITIES OF THE ROLE:

ERP System Management:

• Lead and manage the day-to-day operations of NetSuite, ensuring optimal system functionality and performance.
• Oversee the configuration, customization, and integration of NetSuite to meet business requirements.
• Ensure that the ERP system is aligned with business processes and requirements, driving efficiency and effectiveness across departments.

Implementation & Upgrades:

• Manage the planning, execution, and successful delivery of NetSuite ERP implementation and upgrades.
• Work closely with cross-functional teams to ensure proper data migration, training, and post-implementation support.
• Evaluate and recommend ERP system enhancements to meet the evolving needs of the business.

Support & Troubleshooting:

• Provide ongoing support for NetSuite users, resolving any system issues or technical challenges.
• Troubleshoot and resolve system-related problems, ensuring minimal disruption to business operations.
• Coordinate with NetSuite support for escalated issues and resolutions.

Training & Documentation:

• Develop and deliver training programs for end-users to ensure effective use of the ERP system.
• Create and maintain comprehensive user documentation, including system procedures and best practices.
• Ensure that staff is adequately trained on system functionalities and new features.

System Optimization & Process Improvement:

• Continuously assess the performance of the ERP system, identifying opportunities for improvement and optimization.
• Collaborate with other departments (finance, operations, inventory, sales, etc.) to ensure processes are streamlined and ERP modules are effectively utilized.
• Work with IT and other business teams to integrate NetSuite with other enterprise systems for a seamless workflow.

Project Management:

• Lead and manage ERP-related projects from initiation through to completion, ensuring timelines, budgets, and objectives are met.
• Track project progress, manage resources, and provide regular updates to senior management on ERP initiatives.

Reporting & Analytics:

• Leverage NetSuite’s reporting capabilities to provide actionable business insights and performance metrics.
• Develop customized reports and dashboards to support decision-making across the organization.
• Ensure data accuracy and integrity within the ERP system.